Last updated: Wednesday 11 October 2021 @ 9:25AM
I just wanted to give everyone an update with regards to COVID-19.
Alert Level 3 – Auckland
We’re dispatching orders during alert level 3 using contactless courier pickups from our home office in Auckland.
All deliveries will be made via NZ Post contactless courier service.
We’ll guarantee to process your order the same day if you order before 3PM Monday-Friday, however NZ Post have advised of possible delays of up to 5 business days on top of target delivery timeframes.
Your patience is appreciated while NZ Post deal with increased parcel volumes and restrictions during higher alert levels.
For more information on NZ Post delays: https://www.nzpost.co.nz/COVID-19
Order Processing & Dispatch
All orders placed before 3PM will be processed the same day.
Orders are processed and dispatched from my home office where myself and my partner are strictly following government advice about self-isolating, hygiene and limiting travel.
If your order is not delivered on time, please be patient and keep an eye on the tracking details. There is nothing we can do it speed up the delivery of your order once it has been handed over to NZ Post.
Cleaning & Sanitary Practices
We’ve always followed strict cleaning and sanitation protocols and these have been amplified in response to COVID-19.
All of our stock is manufactured in state of the art, clean, FDA approved and GMP (Good Manufacturing Practices) certified facilities in the United States.
When shipping boxes arrive into New Zealand, they are disinfected even though the likelihood of transmitting the virus via surfaces is extremely low.
Stock is kept in the original shipping boxes until an order is processed, reducing unnecessary handling.
The original shipping boxes containing stock are kept behind closed doors, separate from high traffic areas.
Before orders are shipped, the person dispatching orders thoroughly washes their hands with hot soapy water.
All orders are batch-dispatched in one sitting, rather than over the course of the day.
Is It Safe to Receive My Delivery?
Our delivery partners (NZ Post) are conducting contact-less deliveries.
No signature is required, and parcels will be left in a safe place at the delivery address you provided with your order.
We’re staying up to date with the latest changes regarding COVID-19, particularly those from health and government departments.
If anything changes in regards to the availability of stock or the delivery of orders, those updates will be reflected on this page and elsewhere on the website as necessary.
Thanks for your support,